General Terms and Conditions

These General Terms and Conditions (“Terms”) govern purchases made through https://umutoys.com (the “Online Store”).

The seller is NEWAGE Trade s.r.o., with its registered office at Nové Sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, Company ID No. 06215360, VAT No. CZ06215360, registered in the Commercial Register maintained by the Regional Court in Brno under file No. C 133031/KSBR (“we”, “us”, “our” or the “Seller”).

Contact email: info@umutoys.com
Telephone: +420 605 959 505

Information about how we process personal data is available in our Privacy Policy. Information about withdrawal, returns and refunds is available in our Withdrawal and Return Policy.

These Terms form an integral part of the purchase contract concluded between you and us (the “Contract”). Any individual agreement expressly made between you and us takes precedence over these Terms.

1. Definitions and scope

1. “Consumer” means a natural person who enters into the Contract for purposes outside their trade, business, craft or profession.
2. “Business Customer” means a person acting for purposes relating to their trade, business, craft or profession.
3. “Goods” means products offered for sale through the Online Store.
4. “Order” means your binding request to purchase the selected Goods.
5. “Total Price” means the price of the Goods, applicable taxes, shipping costs and any additional charges expressly accepted before the Order is submitted.
6. Consumer-specific provisions of these Terms apply only where you act as a Consumer. Mandatory consumer rights cannot be excluded or limited by these Terms.

2. Product information and reviews

1. We provide the main characteristics, price and availability of the Goods on the relevant product page. Product images are illustrative; minor differences in colour or appearance may result from display settings, natural materials or normal production tolerances.
2. You are responsible for checking that the selected Goods, quantity and variant are correct before submitting the Order.
3. Reviews marked as “Verified Purchase” are reviews for which a purchase or order connection has been verified by us or by the relevant sales platform. Other reviews may not have been linked to a purchase made directly through the Online Store.
4. Some reviews may originate from external sales platforms and may be translated into the language of the Online Store. Where technically available, the source or verification status is displayed with the review.

3. Ordering and conclusion of the Contract

1. The Contract is concluded remotely through the Online Store. Ordinary costs of internet access or other means of distance communication are borne by you and are not charged by us.
2. Before submitting the Order, you can review and correct the selected Goods, quantities, delivery method, payment method and contact details.
3. The checkout displays the Total Price and the information required for completing the Order. By clicking the final order button, clearly labelled to indicate an obligation to pay, you submit a binding Order.
4. An automated message acknowledging receipt of the Order does not constitute acceptance unless it expressly states that the Order has been accepted.
5. The Contract is concluded when we send you an order confirmation accepting the Order or, at the latest, when we dispatch the Goods, whichever occurs first.
6. We may refuse or cancel an Order before the Contract is concluded, particularly where:
   1. the Goods are unavailable;
   2. the ordered quantity exceeds a stated purchase limit;
   3. payment authorisation fails;
   4. the delivery address is incomplete or unsupported;
   5. we reasonably suspect fraud, misuse or unlawful activity; or
   6. the displayed price contains an obvious and recognisable error.
7. If we cannot accept an Order after receiving payment, we will refund the amount received without undue delay using the original payment method unless otherwise agreed.
8. The Contract may be concluded in the language version made available for the relevant storefront. The order confirmation and these Terms are provided electronically so that they can be stored and reproduced.

4. Customer account

1. Where customer accounts are available, access may be secured by a password, a one-time code sent by email or another authentication method supported by Shopify.
2. You must provide accurate information and keep account details up to date.
3. You must protect access credentials and must not allow unauthorised third parties to use your account.
4. We may suspend or close an account where it is misused, used unlawfully or used in serious breach of these Terms.
5. The customer account may be temporarily unavailable due to maintenance, updates or technical incidents.

5. Prices, taxes and payment

1. Prices displayed to Consumers include VAT where legally applicable. The Total Price is shown before the Order is submitted.
2. Available payment methods are displayed during checkout. Payment may be processed by Shopify Payments or another payment service provider shown in the checkout.
3. We do not directly receive or store full payment card details where payment is processed by an external payment service provider.
4. Depending on the payment method, payment may be authorised or collected immediately after the Order is submitted. We may postpone dispatch until payment has been successfully received or authorised.
5. For deliveries outside the European Union, import duties, customs charges or local taxes may apply. Unless the checkout expressly states that such amounts are included, they may be collected by the competent authority or carrier and are borne by the customer.
6. An invoice or other proof of purchase may be provided electronically to the email address stated in the Order or through the customer account.
7. Title to the Goods passes to you only after the Total Price has been paid in full and the Goods have been delivered.

6. Delivery

1. Available delivery countries, carriers, delivery methods, estimated delivery times and costs are displayed during checkout.
2. Delivery estimates are not guaranteed dates unless expressly agreed. Delays may occur due to stock availability, customs procedures, carrier operations or circumstances outside our reasonable control.
3. You must provide a complete and correct delivery address and ensure that the shipment can be accepted.
4. If delivery must be repeated or the parcel is returned because of circumstances attributable to you, we may request reimbursement of reasonable and documented additional delivery costs.
5. Failure to accept delivery does not by itself constitute withdrawal from the Contract.
6. When receiving the parcel, we recommend checking the outer packaging. Visible transport damage should be reported to the carrier and to us as soon as reasonably possible. Failure to report immediately does not remove a Consumer’s mandatory statutory rights.
7. For Consumers, the risk of loss of or damage to the Goods passes when you or a third party designated by you, other than the carrier, takes physical possession of the Goods.
8. If a Consumer independently appoints a carrier that was not offered by us, risk may pass when the Goods are handed to that carrier, as provided by applicable law.

7. Right of withdrawal

1. Consumers generally have the right to withdraw from a distance Contract within fourteen (14) days without giving a reason, subject to statutory exceptions.
2. Full information about the withdrawal period, refund, return methods, return costs and exceptions is set out in our Withdrawal and Return Policy.
3. The electronic withdrawal function is available at: Withdraw from the contract. It can be used without a customer account.
4. After an electronic withdrawal is submitted, we send an acknowledgement of receipt to the email address entered in the form without undue delay. The acknowledgement includes the content of the withdrawal statement and the date and time of submission.
5. Use of the electronic withdrawal function is not mandatory. A Consumer may also send any other clear withdrawal statement to info@umutoys.com.

8. Statutory rights relating to defective Goods

1. Goods must conform to the Contract and meet the requirements imposed by applicable consumer law, including requirements relating to description, type, quantity, quality, functionality, safety, durability, accessories and instructions.
2. Consumers have statutory remedies where Goods are defective or do not conform to the Contract. Depending on the circumstances and applicable law, these remedies may include repair, replacement, a proportionate price reduction or termination of the Contract.
3. The statutory liability period is generally at least two (2) years from delivery. A longer period or more favourable rules apply where required by the mandatory law of the Consumer’s country of habitual residence.
4. A complaint may be submitted to info@umutoys.com. Please provide the order number, a description of the issue and, where possible, photographs or video showing the defect.
5. We will acknowledge the complaint and process it without undue delay and within any mandatory statutory time limit.
6. If a complaint is justified, we reimburse reasonable and necessary costs incurred in exercising the statutory rights, to the extent required by applicable law.
7. Normal wear and tear, damage caused by misuse, improper handling, failure to follow instructions, improper storage or damage caused by the customer is not a defect for which we are responsible.
8. Business Customers must inspect the Goods as soon as reasonably practicable and notify us of apparent defects without undue delay after they were or should reasonably have been discovered.

9. Promotions and discount codes

1. Discount codes and promotional offers are subject to the conditions stated with the relevant promotion.
2. Unless expressly stated otherwise, discount codes cannot be combined, exchanged for cash or applied retrospectively after an Order has been submitted.
3. We may refuse a discount where the conditions of the promotion have not been met or where misuse is reasonably suspected.

10. Liability

1. Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability for intentional misconduct, gross negligence, death or personal injury caused by negligence, or mandatory product liability.
2. We are not liable for failure or delay caused by an event beyond our reasonable control for the duration and to the extent that the event prevents performance. We will take reasonable steps to reduce the impact and will inform you where the delay is material.
3. For Consumers, statutory rights and remedies remain unaffected.
4. To the extent permitted by law, we are not liable to Business Customers for indirect or consequential loss, loss of profit, loss of business or loss of data.

11. Complaints and alternative dispute resolution

1. Complaints may be sent to info@umutoys.com. We will attempt to resolve the matter directly with you.
2. Consumers may submit a proposal for out-of-court resolution of a consumer dispute to:

   Czech Trade Inspection Authority
   Central Inspectorate – ADR Department
   Gorazdova 1969/24
   120 00 Prague 2
   Czech Republic
   Website: https://coi.gov.cz/en/information-about-adr/

3. For a cross-border dispute within the European Union, Iceland or Norway, a Consumer may also seek assistance from the European Consumer Centres Network, including the European Consumer Centre in the Consumer’s country of residence.
4. The former European Online Dispute Resolution platform has been discontinued and is therefore not referenced as an available dispute-resolution channel.

12. Governing law and jurisdiction

1. The Contract is governed by the laws of the Czech Republic.
2. If you are a Consumer and we direct our commercial activities to the country of your habitual residence, this choice of law does not deprive you of protection granted by mandatory provisions of the law of that country.
3. Any jurisdiction clause applies only to the extent permitted by mandatory consumer law. Consumers may rely on the courts competent under applicable European Union and national rules.

13. Final provisions

1. We may amend these Terms. The version applicable to an Order is the version in effect when the Order is submitted. Later amendments do not retroactively change an already concluded Contract.
2. We archive Contracts and related records electronically for the period required by law. The order confirmation and these Terms are provided electronically so they can be stored and reproduced.
3. If any provision of these Terms is invalid or unenforceable, the remaining provisions remain valid and effective.
4. These Terms take effect on 12 July 2026.

Last updated: 12 July 2026